Home Subscribe Login Contact Us

Quick Links:

Articles About The Journal Editorial Staff Reprint Permission Manuscript Submission Review Guidelines Ethics Statement Publication Contract Subscribe to JHHSA

Latest News:

Call for papers: Emerging Trends in Public & Nonprofit Organizations

ASPA's Academic Women in Public Administration (AWPA) has partnered with JHHSA to initiate a discussion on emerging health and human service trends in public and nonprofit institutions. This symposium seeks scholarship with an eye to creating resilience. Thoughtful empirical and theoretical research that turns a critical eye on what institutions are doing to navigate these challenging times. Please see the attached call for details on how to contribute your scholarship.

More Information

JHHSA Articles

Identifying Health Care Quality Attributes

ROSHNEE RAMSARAN-FOWDAR
JHHSA, Vol. 27 No. 4, (2005)

Evaluating health care quality is important for consumers,
health care providers, and society. Developing a measure of health care
service quality is an important precursor to systems and organizations
that value health care quality. SERVQUAL has been proposed as a
broad-based measure of service quality that may be applicable to health
care settings. Results from a study described in this paper verify
SERVQUAL dimensions, but demonstrate additional dimensions that
are specific to health care settings.

Subscribers: Login to read this article

Guests: Subscribe to JHHSA, or purchase individual article access for $10.
The article is not available for automatic download. We will email the article to you as a PDF file upon receiving your payment, typically within 24 hours.