Home Subscribe Login Contact Us

Quick Links:

Articles About The Journal Editorial Staff Reprint Permission Manuscript Submission Review Guidelines Ethics Statement Publication Contract Subscribe to JHHSA

Latest News:

Call for papers: Emerging Trends in Public & Nonprofit Organizations

ASPA's Academic Women in Public Administration (AWPA) has partnered with JHHSA to initiate a discussion on emerging health and human service trends in public and nonprofit institutions. This symposium seeks scholarship with an eye to creating resilience. Thoughtful empirical and theoretical research that turns a critical eye on what institutions are doing to navigate these challenging times. Please see the attached call for details on how to contribute your scholarship.

More Information

JHHSA Articles

An Exploratory Study of Organization Design Configurations in Health Care Delivery Organizations

MICK SHEPPECK and JACK MILITELLO
JHHSA, Vol. 37 No. 1, (2014)

Organizations are configurations of variables that support each other to achieve customer satisfaction. Based on Treacy and Wiersema (1995), we predicted the emergence of two configurations, one supporting a product leadership stance and one predicting the customer intimate approach from a set of 73 for profit health care clinics. In addition, we predicted the emergence of a configuration where the scores on most variables were near the mean for each variable. Using cluster analysis and discriminant function analysis, we identified three configurations: one a "master of two" strategy, one "stuck-in-the- middle," and one showing scores well below the mean on most variables. The implications for organization design and manager actions in the health care industry are discussed.

Subscribers: Login to read this article

Guests: Subscribe to JHHSA, or purchase individual article access for $10.
The article is not available for automatic download. We will email the article to you as a PDF file upon receiving your payment, typically within 24 hours.